Maximising availability with Omnichannel
Ignition Group is a performance marketing business with offices in South Africa, the UK, Australia and America. They specialise in achieving sales conversions and have a focus on technology, media, telecommunication and financial services.
Ignition first got in contact with Connex One at a time of trouble. “We were running into endless challenges with our existing dialler technology,” says Daryl Firmani, Head of Operations at Ignition Group. “Our system uptime percentage was probably in the low to mid-80s, and we were losing plus-minus 15% of points of efficiencies.” But Connex One soon changed that.