Energy & Utilities Solutions

Convert leads into loyal customers

Speak to an agent

Right message, right time

With a straightforward, personalised customer journey, you can make it simple for your customers to switch providers.

 

Use omnichannel communication to reach out to people whenever they need you and quickly launch outreach campaigns across the globe.

 

Effective customer service

All channels and data, at your fingertips.

See how Connex One helped HomeShield Direct to:

  • Achieve a 25% increase in customer teams’ performance.
  • Decrease in acquisition costs by up to 50% thanks to efficient use of data from valuable reporting.
  • Increase sales and improve connectivity.

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Why choose Connex One

24/7 Support

24/7 Support

Provide unparalleled support with AI customer tools

Decrease Churn

Decrease Churn

Increase customer and team loyalty with simplified processes

Expert Strategy

Expert Strategy

Utilise customised reports to make informed decisions

Increase retention, reduce quote time

Omnichannel

Communicate seamlessly with customers across all channels in one platform

PCI DSS

Confirm and collect customer payments in a private and secure manner

Keyphrase Analysis

Discover which phrases are used the most in conversations and recognise trends

IVR

Instantly direct your customers to the best teams for their enquiry

PDF Builder

Generate quotes for customer with a few simple clicks

Form Builder

Collect feedback from thousands of customers with a few simple clicks

Athena AI

Use AI analytics and reports to gain full visibility of your user's performance

Email

Share tariff updates, offers, and payment reminders with our dynamic email features.
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Athena AI

AI insights you can trust

  • Use Athena Keyphrase Analysis to recognize trends and patterns across all interactions
  • Ensure every interaction meets your business standards with AI sentiment analysis
  • Answer customer questions with AI Chat Bots on your website

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“From the interface to the reporting suite, the customisable settings to the reduced wait times, we could only see improvements once switching to Connex One.”

Liam West

IT & Systems Manager

Want to know more?

To learn more about how Connex One is changing customer service for energy and utilities companies, drop us a call or a message!

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    Shaping the Future of Customer Experience.

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