HR Solutions

Empower your HR department with Omnichannel

Speak to an expert

Manage your teams the smart way

Connex One consolidates all of your HR communications and insights into a single, convenient hub. We can help you make your processes more efficient, your communications smoother, and your staff management more productive.

Smart Workforce Management

Workplace planning made simple

Take your Human Resources department to the next level with our Workforce Management features to plan shifts, schedule events, and gain a real-time, comprehensive view of your staff members’ attendance and performance.

Quality Management

Gain real-time, automated performance reports

Let our platform save you the stress of feedback processes.

Our expert AI examines all communications, regardless of channel, and provides automated reports on KPIs, customer resolution times and interaction outcomes. With these insights, your company can make the most informed decisions possible when it comes to a promotion, an appraisal, or a conflict.

AI-powered insights

Informed decision making with AI

By using statistics and data from our workforce management tools, Athena AI can intelligently anticipate staffing needs by responding to team attendance and shift management, saving your HR staff hours of manual analysis and decision-making.

Complete control over every department

Omnichannel

All internal and external communication channels available in one platform

SMS

Send quick notifications and reminders to keep your staff updated on any circumstance

Gamification

Motivate performance across teams with outcome-based incentives

Quality Management

Assess your staff members performance and identify issues before they escalate

Email

Send personal or bulk emails to your staff with ease

Security

Keep personal data private with our secure, robust, and compliant system.

Call Transcripts

Record of calls for training and monitoring with Quality Management tools

Call Recording

Utilise user call recordings for individual performance feedback and training
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“The omnichannel solutions that come with Connex One are fundamental to our strategic planning.”

Kerry Anderson

CTO

Task Automation

Boost Productivity With Custom Workflows

Create automated workflows with a couple of clicks to keep on top of all that admin work.

Want to know more?

If you want to learn more about how Connex One is captaining the omnichannel revolution, drop us a call or a message!

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