Logistics Solutions

Connected customers are happy customers

Speak to our team

Improve the flow of information throughout the supply chain

Ensure all parties in the supply chain stay updated with Connex One. Keep drivers posted on road conditions, alternative routes, and other tips. Send notifications to the customer or respond to their queries on any channel and improve your CSAT scores.

Keep everyone updated

Internal messaging

Send notifications to drivers and customers through any channel and use the private messaging feature to leave notes for other team members. Keep up to date on deliveries, shifts, stock amounts, or to expedite urgent requests. 

Why choose Connex One

360° Visibility

360° Visibility

Monitor results and performance stats with real-time dashboards

Satisfy Customers

Satisfy Customers

Increase CSAT scores through automated feedback collection

Remain Competitive

Remain Competitive

Utilise market-leading CX features to stay ahead of your rivals

Complete control over your communications

Omnichannel

View previous interactions and notes during customer interactions

WhatsApp

Provide pick-up, delivery and stocks notifications to drivers and customers.

Custom SLAs

Assign SLAs to interactions to ensure timely resolutions for the customer

IVR

Instantly route customers to the right department or account manager

PDF Builder

Create invoices, agreements, and contracts during interactions.

Flow

Automate processes and information flow at all stages

Call Transcripts

Auto-transcribe all calls to text for reporting and compliance purposes

WFM

Organise your staff shift patterns with workforce management tools
Book a Demo

Athena Al

Allow Athena to handle processes

  • Deploy Athena ASR IVR to expertly route requests and conversations without interruption
  • Measure sentiment across every interaction and track advisor’s performance
  • Identify keywords or phrases associated with successful and unsuccessful outcomes

Learn More

“The results have been monumental since moving to Connex One and we couldn’t have hoped for it to be any better.”

Mark Carroll

Operations Director

Want to know more?

If you want to learn more about how Connex One is captaining the customer service revolution, drop us a call or a message!

    Disclaimer

    Connex One needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time.

    For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

    Shaping the Future of Customer Experience.

    Platform

    Why Us

    About Us

    Get in touch