Complete insight into your business' interaction performance
Connex One’s Quality Management feature enables intelligent blending of AI and Human assessment, providing the most comprehensive analysis of customer and user behaviour.
Automate repetitive assessment tasks to focus your Quality Assessors on the interactions that matter most to you. Manage and group criteria to track patterns and trends across completed interactions.
Learn how to replicate your team’s star players by harnessing the trends in their success. The Connex One Assessment Center also helps coach your bottom performers, understand their pain points and give positive incentivisation for improvement.
Combined with centralised business intelligence, our Gamification feature offers real-time insights into team productivity and equips managers with the tools to accurately incentivise teams.
Ensure your users adhere to script and conversational flow criteria, maximising upsell opportunities, brand awareness and future customer retention.
We’re so confident your team and your customers will love our Quality Management solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!
If you want to learn more about how Connex One is captaining the customer engagement revolution, drop us a call or a message!