Help Centre | Article Building

Create the ultimate self service guides

 

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Create, save, export

Create a holistic suite of documentation including how-to guides, FAQs and employee training manuals. Article building has never been easier with everything you need; from theme customisation to adding links and media. Export any article into a document to be used as a hard copy guides for your customers or internal manuals.

 

Benefits of Article Building

Consistency

Consistency

Consistency across communication

 

Knowledge

Knowledge

Standardise success with guides an articles

 

Personalise

Personalise

Create guides personalised to your brand

 

Article Building

All tools at your disposal

Make creating Knowledge Base Articles a breeze, and take full control of the look and feel of your articles with our handy suite of Article Building tools.

 

 

 

Hyperlink Support

Add any link to any webpage you like within the document.

Feature-packed Tables

Create tables of any size to satisfy any business need. Effortlessly edit them to suit your needs.

All File Format Support

Have a video, image or document? Add them straight onto the page no matter the file format.

 

Knowledge Share

All articles in one place

  • Use real data to build your articles and share success tips based on real-word inputs
  • Use themes to rebrand your articles in line with Brand Guidlines
  • Training staff made easy with templates for guides and training manuals

"I have worked with four different diallers and the Connex One dialler has been the best that we have used.”

Matthew Britton

Operations Manager

Find the solution that suits you

Themes

Personalise to match your business guidelines

Help Centre

Construct content to handle customer queries

Training

Use guides as a training manual to queue up articles and speed up your agents onboarding processes.

Help Centre Overview

Knowledge is power

Book your discovery session

See Connex One in action

We’re so confident your team and your customers will love our Article Building solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!

 

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Shaping the Future of Customer Experience.

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About Us

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