Healthcare Solutions

Give patients the care they deserve

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Making reliable patient communication a reality

With Connex One, your healthcare organisation can provide exceptional service to patients and members when and where they need it. Change channels to meet your patients’ needs, increase conversions, and immediately see an increase in productivity and customer satisfaction levels, all whilst enjoying top-tier security and robust data protection.

Satisfying patient services

Providing effective communication for patients

See how Connex One helped Optegra, the UK’s leading eye healthcare provider, to:

 

  • Increase teams’ productivity by 20%
  • Improve customer satisfaction levels
  • Increase conversion rates

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Why choose Connex One

Analyse Interactions

Analyse Interactions

Discover what customers care about with AI keyphrase reports

Satisfy Patients

Satisfy Patients

Increase CSAT scores through automated feedback collection

Security of Data

Security of Data

Ensure full compliance with data security, permissions, and laws.

Complete control over your operations

Omnichannel

Communicate with patients on the channel of their choice

WhatsApp

Send appointment confirmations and reminders

PDF Builder

Generate letters, quotes and invoices during interactions.

Form Builder

Ensure data privacy compliance with robust call scripts

IVR

Easily route patients to the right department without interruption

AI Chat Bot

Allow Athena to answer the common queries and requests

Flow

Increase plan renewals and treatment plans with automated processes

Sentiment Analysis

Identify customer sentiment patterns
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Athena Al

Around the clock care with Athena AI

  • Deploy Athena AI find the opportunities that are most likely to success
  • Identify keywords and phrases associated with successful and unsuccessful interactions
  • Measure sentiment across every interaction and track advisor’s performance

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“At the end of the day, it’s all about the patients, how we can serve them. I think all of the services that we leverage from Connex One help us understand how we can optimise and improve.”

Ola Spencer

Group Operations Director

Want to know more?

If you want to learn more about how Connex One is captaining the customer service revolution, drop us a call or a message!

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    Shaping the Future of Customer Experience.

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